InWash - Integrity Management Toolbox

Integrity is vital for water organisations to deliver good, fair services, build stakeholder trust, protect reputations, and safeguard finances and performance from corruption and mismanagement.

InWASH is a complete and practical integrity management toolbox specifically for water and sanitation operators that makes it possible to evaluate key areas of improvement, develop a joint understanding of integrity risks for the organisation, and prioritise practical paths for action.

 The toolbox includes:

• A detailed methodology to launch an integrity management process with guidance from a coach;
• An Integrity Assessment to benchmark current practices;
• Clear descriptions of typical integrity risks that can undermine the work of water operators;
• Descriptions of more than 50 practical tools – for human resources, accounting, contract management, and customer relations – to inspire a change management process that fits the needs and realities of each water operator.